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zappos.com The theory is HALL'S COMPASS MODEL (responsive and assertive). The instruction are: INDIVIDUAL Part 2, Case analysis: Thematically analysis of the case. What literature says (theory). What I have seen (empiric). What I ”think” (reflection)… How to write the individual part: Explain theory in writing and refer to the litterature Look through the empiric material (webpage and other sources), Discuss and analyse what you have found.

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