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The six steps of IMPACT Model from Law Enforcement Interpersonal Communication

Review the six steps of IMPACT Model from Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model.

Of the six steps found in the IMPACT model, see which step is assigned to you based on your last name. Then:

Explain in your own words what that step is about.

How does this step help law enforcement with community relations and interacting with people?