Provide the Measure and Analyze phases of the DMAIC process and apply them to the case study on Garden Depot. You will first measure performance by creating a process to gather data on the current situation and then begin to create a picture of what the future state will look like, focusing on the proposed solution.
Address the following critical elements as they relate to your chosen case study:
I. Measuring Performance: What process will you use to gather data on the current situation?
· How will you effectively collect data on the identified variables (from the SIPOC analysis) and how will you evaluate the data?
· Include a draft of an Ishikawa diagram (fishbone diagram) of the variables that contribute to the conflict by highlighting the critical variables that require further analysis.
· What role will these critical variables play in developing corrective changes to address the conflict in the problem statement?
II. Analysis: Focusing on the proposed solution, describe what the future state will look like.
· Based on the variables you identified, and the information provided in the case study, what are the root causes of the conflict?
· If this were a live situation, what are some questions you would ask of the stakeholders (voice of customer) to pressure test your initial assessment of the probable root causes?