Management approach for creating value for the end customer

pick a business environment or a business process you are familiar with like (e.g. registering for classes; going to the doctor; getting a bank loan). Then redesign the process to make it lean. Lean is a management approach for creating value for the end customer through the most efficient utilization of resources possible   pick a simple and relatable process for improvement. Think about inefficiency and waste and consider the implications of implementation. <<><>How would you incentivize workers to participate in the change? <><><>Identify barriers to implementation.