Per Hoerl and Snee (2012), to eliminate or reduce non-value-added work is a core step in improving profitability or efficiency of the business process.
Give your opinion on whether you agree or disagree with this statement and include one example of a business process that supports or criticizes the aforementioned statement to support your position.
Reference
Hoerl, R., & Snee, R. (2012). Statistical thinking: Improving business performance (2nd ed.). Hoboken, NJ: John Wiley and Sons.