Discussion
Purpose: Distinguish ITSM and SDLC as preferred approaches to standardization and performance
Task: If you were trying to move your organization (or any healthcare organization) from a reactive mindset to a proactive, mature culture, which ITSM process would you start with and why.
List of ITSM processes:
· Service Request Management
· IT Asset Management
· Incident Management
· Problem Management
· Change Management
· Knowledge Management
· Enterprise Service Management
Criteria for Success: 5 Points Possible
· 1 Point for identifying the ITSM Process you would start with
· 2 Points for detailing why you would start with that process
· 2 Points for describing how that process will help shift the culture at your organization