Performance Improvement in Health Care
Assignment Content
Part 1
Now that you have read the information related to satisfaction surveys, you are aware of how essential a well developed customer satisfaction survey can prove in obtaining customer feedback. Use your new knowledge and life experience to identify a setting that you would be interested in developing a customer satisfaction survey for i.e., Nursing Home, Hospital, Managed Care, PACE Program, Ambulatory Care Facility or Physician's office tat . Draft a 10 question survey that could be utilized to obtain consumer, patient, resident member feedback at any of the settings.
Part 2
Develop hypothetical survey results and develop a plan of action for improvement based on the response to each survey question for example:
Do you believe that all Reception staff were courteous? Score = 60% Follow-up- Survey results will be reviewed with office staff. An in-service related to the importance of providing optimum customer service will be provided to all office staff. There feedback will be obtained and they will be given an opportunity to respond.
APA Format
Video's and sites:
https://www.medicare.gov/care-compare/?providerType=HomeHealth&redirect=true
https://www.youtube.com/watch?v=PaU1KgSefvs
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1463924/
https://www.youtube.com/watch?v=tylvc9dY400